We have a sophisticated support team in place to take care of the disputes. Time of resolution depends upon the complexity of the case. However, more than 98% of the disputes are settled within 3 working days.
Can I withdraw my UMC wallet balance to my bank account?
Yes you can. Just click on the ‘Withdraw’ button on your UMC wallet page and follow the instructions to withdraw the balance straight to your bank account. Please note that you will have to provide your bank account details to withdraw your balance. Also, the minimum amount you can withdraw is Rs.100.
For the Card Holder
Are my card details safe on UMC?
Yes. Your card details are 100% safe. We do not ask you to share or store the 16-digit card number nor the last 4 digits, expiry date, or CVV. We only ask you to share details like the name of the bank, card type, and the purchase limit you want to define for the buyers.
What if the buyer claims they did not receive the product, even if they received it?
In such case, our support team will contact you and asks for the proof of transaction i.e a screenshot of the transaction from your bank account statement or UPI app. If the screenshot shows that you indeed placed the order, our support team settles the dispute in your favour.
What if the buyer forgets to confirm the order placement?
Such cases are automatically marked as disputed by UMC. Our support team gets in touch with the buyer and asks them to confirm the order placement. If the buyer refuses to do so, the dispute is automatically settled in your favour within 3 working days.
If the buyer returns/cancels the order, how long does it take for a me to get the refund?
That depends on which online store the product was ordered from. For instance, if the product was ordered on Amazon India, the amount is refunded within 7 working days.
What resolution is provided when the buyer forgets to update the order delivery, post the delivery date?
In this case, the dispute is automatically settled in your favour within 3 working days after the delivery date.
How long does it take for me to receive the purchase amount and the commission?
You will immediately receive the purchase amount and commission as soon the buyer confirms they are satisfied with the order.
Is the purchase amount along with the commission considered eligible for tax deductions?
Only the commission that you earn per transaction is eligible for tax deductions because it is part of your income.
For the Buyer
Is my money safe with UMC wallet?
UMC has an escrow wallet system to ensure fair transactions. Once you make the payment, your money is sent to the UMC wallet, and held there until you receive the product/service. The money is transferred to the cardholder only when you click 'I'm satisfied with the order' button on your dashboard.
What happens to the amount I paid if I don’t receive my order?
Our support team would look into the matter and refund the amount to your UMC wallet.
Is my e-commerce account safe on UMC?
Yes, it is completely safe, since we remind you to change your password after each transaction. Alternatively, we recommend that you create a temporary store account exclusively for UMC so that any of store credits/your addresses may not be misused by the cardholder.
Let’s say the cardholder transacts using their credit card, then I get the discount and cardholder gets their commission. But later, cardholder files a dispute with their bank for fraudulent transaction, gets a refund from the bank, and the bank cancels the transaction, which in turn leads to order cancellation in the buyer’s store account. How does a buyer gets a just resolution in this case?
You can file a dispute in this case. The cardholder cannot win the dispute in this case as you have proof of peer matching and all the other details pertaining to the transaction on UMC.